Support
Answers to the things people ask most, and a real address if none of them help.
Email us
info@planjour.com
We answer every message, usually within two working days. Tell us the email address on your account and we can find the problem faster.
Common questions
I cannot log in
Use reset your password and we will email you a link. If the email does not arrive within a few minutes, check your spam folder - it comes from info@planjour.com. If you originally signed up with Google, use the Continue with Google button rather than a password.
How do I delete my account?
Open Account in the app and scroll to Delete account. It permanently removes your events, journal entries and settings, and it cannot be undone. If you cannot get into your account to do it, email us from the address you signed up with and we will handle it.
Is my journal private?
Yes. Journal entries, calendar events, categories and check-in scores are restricted to your account at the database level. Nobody at PlanJour, administrators included, can list, search or read them. The privacy policy sets out exactly what staff can and cannot see.
My reminders are not arriving
Check that reminders are switched on for the event itself, and that notifications are allowed for PlanJour in your device settings. On iPhone that is Settings → Notifications → PlanJour. Email reminders come from info@planjour.com, so allow that address if your provider filters aggressively.
Can I get my data out?
Yes, and without asking us. Any month or year exports to PDF from the calendar, and your journal exports the same way. Your data is yours; we do not hold it hostage to keep you subscribed.
Can I bring in my existing calendar?
Yes. PlanJour subscribes to iCal feeds, which Google Calendar, Apple Calendar and Outlook all publish. Add the feed URL under Account → Calendar connections and events sync in automatically.
Does it work offline?
Yes. PlanJour caches your calendar and journal so they still open without signal - on a train, on a plane, in a lift. Changes sync when you are back online.
How do I cancel or pause Plus?
Open Account → Subscription. You can pause it if you are stepping away for a while, or cancel outright. See the refunds policy for what happens to the remainder of a paid period.
Something is broken
Tell us and we will fix it. Email info@planjour.com with what you were doing and what happened - a screenshot helps more than anything else. Fixes ship on the releases page.
The policies
PlanJour is operated by Sparklithic Ltd.